Most of you know that I routinely interface with the IRS (Internal Revenue Service). That effort is taxing my clients double or triple- because the IRS is keeping me on hold for 20, 30, 40, and 60 minutes routinely. Thankfully, there is a purported dedicated line for tax professionals, but even that outlet is being decimated. So, those waits ensue- and my clients are billed unnecessarily. Moreover, the IRS was never responsible for the advice they gave taxpayers over the phone- but now the quality of this advice is worse than ever.
Continue reading A lesson on “how not to”….
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