What is it about Starbucks that makes people keep coming back? I don’t know about you- but I detest their coffee. It simply tastes burnt to me. (And, it’s not just me. My friends and clients also have the same feeling- even as they purchase gallons of their mixtures.)
Tag Archives: Customer Experience
Today is the day!
Today is the day… One that will probably match the revolution in health care that arose almost 50 years ago. That was Medicare. This one, which will be revised as often and for the same reasons that we refined Medicare- is popularly (or is that infamously) known as Obamacare (PPACA is the legal abbreaviation for the act.)