Tag Archives: customer satisfaction

The Operation Was A Success; The Patient Died

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One of my favorite programs on TV is “Monday Mornings”.  The cast, the creator, the concept.  Because we have always done a post-mortem (I think the military jargon is after-action review) on each project and campaign we have run.   We need to know what worked, what didn’t, what we learned, and what we still need to find out.

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