So, last week I was having a discussion with a potential new client. The firm liked our expertise in taxation and finance, as well as management, but…
Continue reading Hire the Engineer- or the Scientist!
About half my efforts are spent working with lawyers, physicians, and other professionals. They are among my client base since they rely upon the proprietary software and business smarts that they obtain from us to run their businesses. But (unfortunately?), not all of these type of folks employ our services. And, I’m amazed at what I see when I examine new clients’ business systems.
Continue reading Tools of the Trade
Have you ever considered how your client views your law firm (or your tax preparation or medical specialty or engineering- even order fulfillment) firm? They come, they ask questions, they give you money, and then they wait…and sometimes wait and wait. That whole process is something you can change to demonstrate your ‘value added’ components to your clients/customers.
Continue reading What’s going on? Please tell me!
